All of our parcels are shipped via Parcel Force & Royal Mail.
How long will my parcel take to arrive?
Your parcel will be shipped next day, and arrive within 48 hours.
Does Premium Cues ship internationally?
Yes,we ship globally. When checking out, just enter your shipping details and shipping will be calculated for you.
I don't like my product, can I return it?
If for any reason, you are dissatisfied with any of your purchases, or have simply changed your mind, you may return them to us for a refund or replacement. You must notify us of your decision to return the item within 14 days of receiving delivery. The goods must be returned to us unused and re-saleable within their original packaging. Your refund will be issued by us on the day that we receive your returned item. Your refund will be processed to the original form of payment.
To contact Premiumcues about refunding a product, please contact us at our email address: firstname.lastname@example.org
Does Premium Cues cover the return costs?
Items will be returned at the customer’s expense, unless the item is faulty, in which case we will refund you in full or send a replacement at no extra cost.
I've seen the same product for cheaper on another website, can you price match?
Premium Cues offers price matching, send us a link to the product at a cheaper price within the United Kingdom, and we’ll send you a discount code that you can use at checkout.
My product came damaged, can you help me?
Contact us straight away at our email address: email@example.com, and attach some pictures of your damaged item and we will resolve the issue.