Safe & Secure
Safe and Secure:- https://premiumcues.co.uk/ is secure
We realise how important it is to securely store any information that you provide, so we maintain the highest levels of security. Our site uses state of the art SSL encryption technology, the most advanced security software currently available for online transactions.
The security of the system has been authenticated by Let’s Encrypt to ensure absolute confidentiality. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
Shopping With Confidence
You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.premiumcues.co.uk in your browser address window.
The major benefits of a HTTPS certificate are:
- Customer information, like credit card numbers, is encrypted and cannot be intercepted
- Visitors can verify you are a registered business and that you own the domain
- Customers are more likely to trust and complete purchases from sites that use HTTPS
Payment
We take the security of your money and details very seriously, that’s why we have teamed up with what we believe are the leaders in their field in payment processing.
Google Pay brings together everything you need at checkout and keeps your payment info safe in your Google Account until you're ready to pay. Plus, Google Pay makes it easy to keep track of purchases, redeem loyalty points and get personalised suggestions to help you save time and money.
Apple Pay provides an easy and secure way to make payments in your iOS, iPadOS, and watchOS apps, and on websites in Safari. And now, Apple Pay can also be used in Messages for Business and in iMessage extensions. By using Face ID, Touch ID, or double-clicking Apple Watch, users can quickly and securely provide their payment, shipping, and contact information to check out. Customers love the simplicity of Apple Pay, and you’ll love the increased conversion rates and new user adoption that come with it.
PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. Our network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. We deliver a product ideally suited for small businesses, online merchants, individuals and others currently underserved by traditional payment mechanisms.
The size of our network and widening acceptance of our product have helped us become one of the leading payment networks for online auction websites. PayPal is also being increasingly used on other ecommerce sites for the sale of goods such as electronics and household items, the sale of services such as web design and travel, and the sale of digital content. Offline businesses, including lawyers, contractors and doctors, have increasingly begun to receive payments online through PayPal. PayPal’s service, which lets users send payments for free, can be used from computers or web-enabled mobile phones.
UK Shipping & Delivery
Premium Cues ship orders Monday to Friday. Orders are shipped via UPS, Royal Mail or Parcelforce. Orders received before 12pm are shipped out that day on a 24 hour tracked shipment. Orders received after 12pm are shipped the next working day on a tracked 24 hour delivery, in very few cases however, they may take a few days from the date of shipping.
You will receive an email confirmation when your item has been shipped, and you can track your delivery using the information provided.
Courier deliveries to Mainland UK deliver Monday to Friday. Royal Mail deliver Monday to Saturday.
If your shipping address is in the mainland of the UK and NOT Northern Ireland, you can benefit from Free Shipping.
Returns & Refunds
We want you to be happy with your purchase. If you’re not you can return the product to us following the instructions below, and we’ll exchange or refund your payment to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 30 working days of receipt. This includes any delivery charge for faulty or damaged goods, but excludes the products listed as exceptions below.
Terms & conditions
If you’re unhappy with your purchase, please let us know, we’d like this to be within 30 days of purchase, the buyer must pay for any return costs unless the product is damaged or faulty.
If you return your item to our shop and you’d like a refund but don’t have your receipt, order confirmation or delivery note, we’ll give you a gift card to the value of the current selling price. Ordinarily if you have your receipt or delivery note we’ll refund the original debit, credit or charge card used to purchase.
It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused or altered in any way.
See full terms and conditions here, and information on Consumer Contracts Regulations 2013.
Products we are unable to cancel, refund or exchange.
We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:
- products which have been personalised for you
- made to order products
- products altered in anyway
Where a product has been specially ordered for you, unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We’ll make this clear when you place your order.
This does not affect your statutory rights.
Returning Goods
Goods can be returned as long as:
- You can package it in its original box & packaging
- The product is still in its original condition and has not been altered in any way
- There is a UK mainland return fee of £15 for any parcel under 1.5 metre in length
- There is a UK mainland return fee of £25 for any parcel over 1.5 metre in length
- Any region classed as outside UK Mainland please contact us for return costs
For this to happen you would need to purchase a UK Return. To do this:
- Either go to the support section at the bottom of any page and under support click on UK Return Shipping Fees or click here: UK Return Shipping Fees
- Then click on UK returns £15 (for under 1.5m packages) or £25 (for packages over 1.5m)
- Pay the returns shipping fee
I will then arrange to either post you out a return label or if you have printing facilities to email you a label.
Please email us at admin@premiumcues.co.uk to advise us of:
- what you wish to return
- why you are returning it
- if you have all original packaging - boxes and bubble wrap
- if you have printing facilities.
When you receive the label please attach this securely to the sealed parcel - remove or score through the original label and drop the parcel off at any post office.
Once the product is returned to ourselves we will arrange a full refund or replacement for you if all conditions are met.
If an item is damaged in return transit due to not being packaged with enough care and attention and / or not in the original packaging or for any other reason then this will affect any refund / exchange claim.
If your product is faulty and you have not kept your original packaging then you would need to purchase a returns shipping fee: UK Return Shipping Fees, in order for us to send you the required packaging to allow a safe return of the goods to ourselves to assess any refund / exchange request.
Kind regards
Paul (Premium Cues)
