Frequently Asked Questions

Ordering & Delivery

Visa, Mastercard, Shop Pay, Google Pay, Apple Pay, PayPal, Maestro, American Express, Diners Club, Discovery and Union Pay.
Standard delivery within the UK is next business day if ordered before 12 noon.
Once we have processed your order for shipping you will be notified by email with what courier company will deliver and a tracking number.

International Shipping

Yes, we ship worldwide to over 50 countries. International delivery times vary by location, typically 3-5 working days for Europe, 7-10 for North America and 10-14 for the rest of the world.
We cover all charges when shipping internationally. The price at checkout is the price you pay. No nasty surprises.
We are responsible for orders whilst in transit to our customer, we are fully insured if we arrange shipping.
Yes, we offer a 30-day return policy for unused cues in original condition. Custom cues are non-returnable unless there's a manufacturing defect. For full information check Returns & Refunds. Please note: keep all your packaging in case you need to return.

Cue Care & Maintenance

Keep your cue in a protective case when not in use, avoid extreme temperatures, and clean the shaft regularly with a damp cloth (dry straight away). We recommend professional maintenance every 6-12 months for optimal performance.
Yes, we provide comprehensive repair services including tip replacement, shaft refinishing, and ferrul repairs. Contact us for a quote on any repair work needed.

About Our Cues

We offer a wide range of Premium Snooker & Pool cues including professional tournament cues, custom handcrafted cues & break cues in various sizes in One Piece, Two Piece 3/4 jointed and 3 section cues. All our cues are made from high-quality materials and crafted by some of the worlds best cue makers.
Our cues range from entry-level premium cues perfect for serious players, to professional tournament-grade cues used by champions. Each range offers different wood types, inlay work, and customisation options.

Contact & Support

You can reach us via our message button on the website front page, email, phone, or through our contact form. We aim to respond to all enquiries within 24 hours.
Yes we do in our Edinburgh showroom within our Snooker & Pool Club. Please contact us to arrange a viewing appointment where you can see and try our cues in person.

About Us

We have been selling cues from our snooker clubs since 1989 and online for the last 7 years.
With over 30 years of knowledge in cue sports we are well placed to answer most questions from our customers. One of our partners, Chris Totten, competes on the World Snooker Tour and his knowledge about cues and understanding of what professional players and top amateurs are looking for is second to none.

Taom Chalk

Taom chalk is a premium cue chalk brand from Finland, designed to offer clean application, strong grip and reduced residue compared with many traditional chalks.
The exact formula is proprietary, but it is a specialist compound developed to provide a cleaner, more controlled contact between tip and cue ball.
Apply it lightly and evenly to the cue tip. It is usually not necessary to over-chalk or press hard.
That depends on play frequency and style, but it is generally considered durable and efficient compared with standard chalk.
For players who want a premium chalk with low residue and strong performance, it is often considered worth the price.
Taom chalk is made in Finland.
It depends on your game. V10 is a popular snooker choice, while Pyro and 2.0 models may suit different preferences.
Choose soft if you like a smoother feel; choose hard if you want a firmer application and a more solid block.
It is designed to help reduce miscues and unwanted contact by improving clean tip-to-ball interaction.